Top 10 Job Positions in the Department Store Industry : Current School News


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Top 10 Job Positions in the Department Store Industry.

Job Positions in the Department Store Industry… Departmental stores are a retail establishment which offers a variety of customer goods in different categories of products known as “departments”. Retail is one of the most popular job categories in the United States.

Job Positions in the Department Store Industry

This article will talk about top 10 job positions in the department store industry which might help you in choosing the job positions which best suit you.

The following are the top 10 job positions in the department store industry:

  1. Sales Associate

The sales associate is responsible for keeping the department stores operational. They maintain the appearance of the store and assist customers with sales or any issues they might have with any product in the store. They are also in charge of restocking inventory and manning the register if necessary.

The sales associate must possess good communication skills and must learn to quickly and sufficiently address the concerns of the customer about products, discounts, and loyalty programs.

  1. Cashier

The cashier is responsible for taking the customers’ orders and handling payments and receipts. A cashier must possess good organizational skills in order to keep track of receipts. They must also have an eye for detail to make sure the total bill and payments match.

  1. Teller

Tellers are responsible for assisting bank customers with account transactions, making personalized banking suggestions, and maintaining account balances. Tellers must possess customer service skills and must pay attention to details because they are dealing with clients and money.

  1. Store Manager

The store manager is in charge of managing the employees and the day-to-day operations of the store. They perform functions such as recruitment, management of inventory, training, and customer assistance to keep the store operational. A store manager must have experience in sales management and must have good communication and problem-solving skills.

  1. Merchandiser

The roles of the merchandiser are to develop strategies to ensure that the right products are kept in the correct sections of the store in appropriate quantities, monitor the performance of products to optimize stock levels and increase profit.

A merchandiser must be able to handle the physical workload and multitask to meet deadlines, good communication, and interpersonal skills to build a good relationship with the store associates and management. The merchandiser must also possess a driver’s license for location assignments.

  1. Stocking Associate

The stocking associate is responsible for organizing and restocking shelves with products following company procedure. The stocking associate must be able to lift heavy objects and stand for long hours. A stocking associate must possess basic reading, comprehensive and mathematical skills.

  1. Assistant Store Manager

The assistant store manager does multiple tasks to provide daily operational support. The assistant store manager performs the following duties: management of employees, merchandising, scheduling of employees and management of customers.

An assistant store manager must have experience in management, team leading and training in retail management and must be able to address a variety of Human Resources and labor issues effectively.

  1. Customer Service Associate

The customer service associate assists the customers over the phone or through email following company procedures. A customer service associate must have experience in using customer service software and web-based tools. They must have good communication skills and must be able to stay composed and have their emotions under control.

  1. Grocery Associate/Grocery Store Stock Clerks

The grocery associate is responsible for monitoring the store’s grocery order, stocking and organizing grocery shelves. A grocery store associate must possess good communication and cleaning skills and must be able to lift heavy loads.

  1. Retail Assistant Manager

The retail assistant manager’s role is similar to that of the assistant store manager. They perform duties such as employee management, customer assistance, recruitment, and sales. A retail assistant manager must have experience in team leading and management.

Also, the retail assistant manager must possess excellent writing and verbal communication skills and interpersonal skills to be able to motivate the employees and resolve the issues of the customers.

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CSN Team.

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