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Liveops Job Hiring Process 2019 and Career Guide Requirements.
Liveops Job Hiring Process 2019… Liveops is a call center company in the U.S. The company is a pioneer of the gig economy and the work-at-home virtual workforce. Liveops has employed over 20,000 work-at-home call agents, and its cloud platform has processed over one billion minutes of customer service interactions.
If you are interested in working for this company, this article will guide you on the hiring process and the job requirements.
Work-at-Home Opportunities at Liveops
Most calls are incoming sales calls, but there are many types of center agent positions, such as:
- Advanced sales agent
- Outbound agent
- Bilingual agents (French and Spanish)
- Roadside assistance agent
- Licensed insurance agent
- Insurance claims
Pay and Benefits
Liveops agents are not employees; however, they are freelance contractors who are paid totally on a per minute basis of talk time. It is a very important distinction because it means that agents are not paid for the time between calls, therefore if the volume is slow, you will not make much money.
It is necessary to note that freelance contractors are not guaranteed a minimum wage, and they have to pay their portion of Social Security and Medicare taxes, which is usually paid by the employer.
As an agent, you may schedule your time in blocks for as short as 30 minutes. The company does not charge a fee for coaching and this unpaid coaching varies by position. However, the company does charge a fee of $65 to new agents for a background and credit check.
An agent must be at least 18 years old and reside in the United States. As an agent, you must have a quiet workplace, a landline, a corded phone and a corded headset for the phone, internet service, and a Windows-based computer connected to the internet.
The company employs in these U.S. states:
- New Jersey
- New Mexico
- North Carolina
- North Dakota
- Ohio, Oklahoma
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
- Washington D.C.
Liveops Hiring Process
To begin, you must:
- Create a login account with a valid email address and sign in.
- Provide information on your personal and educational, and sales experience.
- Take an assessment of comprehension and computer skill. Note that this is optional.
- Certify that you understand the requirements.
- Audition your voice.
Once you are done with the application process, you will be informed about an interview if you pass the assessment. After the interview, if successful you will be offered the job position, which you will then accept to begin working with Liveops.
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